The Patient Access Manager is responsible for the day‑to‑day leadership and operational oversight of all patient access functions across MedCura Health’s outpatient clinic locations. This includes patient registration, check‑in and check‑out workflows, insurance verification, financial counseling, payment collection, appointment scheduling, referral coordination, and prior authorization processes. The role ensures consistent, high‑quality performance across all access points to support an exceptional patient experience and accurate, efficient revenue cycle operations. The Patient Access Manager directly oversees the performance, training, and development of Patient Access Representatives, Financial Counselors, and Referral Coordinators, ensuring compliance with organizational standards, payer requirements, and FQHC regulatory expectations.

• High school diploma or equivalent required; associate degree or bachelor’s degree in healthcare administration, business, public health, or a related field preferred.
• Three to five years of experience in patient access, registration, referrals, financial counseling, or front‑end revenue cycle operations in an outpatient or healthcare setting.
• At least two years of supervisory or lead experience overseeing staff in patient access, scheduling, referrals, or related functions.
• Experience working in a FQHC or similar safety‑net healthcare environment preferred.
• Strong knowledge of patient registration workflows, insurance verification, eligibility processes, referrals, and prior authorization requirements.
• Familiarity with UDS reporting requirements and quality improvement processes preferred.
• Demonstrated ability to interpret payer rules, documentation requirements, and front‑end revenue cycle standards.
• Proficiency with EHR, preferably athenaOne or a comparable system.
• Strong communication, coaching, and conflict‑resolution skills with the ability to support staff across multiple clinic locations.
• Ability to analyze reports, monitor performance metrics, and use data to drive operational improvements.
• Strong understanding of Health Insurance Portability and Accountability Act (HIPAA), patient privacy standards, and compliance expectations in an outpatient clinical environment.
• Ability to work collaboratively with clinical, operational, and revenue cycle teams to support organizational goals.

• Provide daily supervision, guidance, and operational support to Patient Access Representatives, Financial Counselors, Referral Coordinators, and staff responsible for point‑of‑service scheduling.
• Ensure accurate, timely, and compliant completion of all patient access workflows, including registration, insurance verification, eligibility confirmation, and appointment scheduling.
• Oversee the referrals’ function, ensuring efficient processing, tracking, and follow‑up of internal and external referrals to support timely patient access to care.
• Manage the prior authorization process for procedures, imaging, medications, and specialty services, ensuring payer requirements are met to reduce delays and prevent denials.
• Deliver on‑site leadership, coaching, and real‑time support to promote professionalism, accuracy, and a patient‑centered service culture across all access points.
• Use dashboards, reports, and Electronic Health Record (EHR) tools to monitor productivity, registration accuracy, referral and authorization turnaround times, and other key performance indicators.
• Resolve escalated issues related to registration, referrals, or authorizations and assist with complex patient situations requiring higher‑level intervention.
• Collaborate closely with Revenue Cycle, Billing, and Clinical operations teams to ensure data accuracy, reduce errors, and support optimal reimbursement.
• Conduct performance evaluations, provide ongoing feedback, and implement training, coaching, and corrective action to support staff development and departmental goals.
• Oversee onboarding, cross‑training, and continuous professional development for all Patient Access staff to ensure competency and operational readiness.
• Manage staffing schedules, approve timecards, and ensure adequate coverage across all clinic locations to support smooth operations.
• Monitor patient experience data and survey results related to patient access, identifying opportunities to improve communication, service quality, wait times, and overall satisfaction.
• Ensure departmental workflows, policies, and procedures are followed and remain aligned with organizational standards, payer requirements, and Federally Qualified Health Center (FQHC) compliance expectations.
• Participate in and lead process improvement initiatives, partnering with clinic leadership to streamline workflows, enhance efficiency, and strengthen the patient access experience.
• Participate in Uniform Data System (UDS) data collection, validation, and reporting activities related to patient access, ensuring accuracy and alignment with federal reporting requirements.
• Serve as an active member of quality improvement committees, contributing operational insights, supporting improvement initiatives, and helping implement changes that enhance patient access and overall clinic performance.